FAQ for users

Who are the listed astrologers ?

GoAstrologer is a online marketplace for astrological advice. Astrologers are free to join and list themselves on this platform.

How much time does this take ?

Once you have successfully placed an order, the selected astrologer will answer your question within the specified time limit - 48 hours.

What kind of questions can I ask ?

Please be as specific as possible. Include all details - however mundane. Please avoid questions that are unclear or overly broad.

Can I pay after I receive the answer ?

While submitting your question, you can choose the "Pay after delivery" option. The astrologer will submit the answer and you can read it by paying the fees.

Can I edit/update the question after I submitted it ?

Yes you can update it by contacting us. If the astrologer has answered the question already, you cannot make any edits.
In some cases when the astrologer needs more information, you will be allowed to edit the question by clicking on the "Edit question" button.

I do not have a credit card / bank account. How do I pay ?

Please contact us and we will work something out.

Can the astrologer see my email / phone no ?

No. The astrologer can only see your name, question and birth details only. Your email and phone no. are hidden for your privacy. You are strongly urged to not leave any personal contact information in the question field.

Why was my order cancelled ?

Orders can be cancelled for various reasons. 1) Unclear question, 2) Astrologer objection, 3) Heavy volume.

Why did my astrologer change ?

If your chosen astrologer is not available, it might get redirected to another astrologer. GoAstrologer will make a best case effort, but it cannot guarantee that the chosen astrologer will answer.

What if the astrologer doesn't respond ?

If the astrologer fails to answer the question within the specified time limit, you are given an option to get an answer from an alternate astrologer (free of cost) OR get a full refund.

The astrologer has ignored my question ?

We will look into your question and pass on your objections to the astrologer. If you still believe that your question is not being answered, we will consider a replacement/refund.

Can I leave a review/rating for the astrologer ?

Yes. You will be sent a URL to the anwer where you can add a review and rating. If you do not leave a review within 7 days - the form will be disabled.

I am really depressed. Should I use this site ?

Astrology is not a replacement for a good therapist or modern medicine. If you are having seriously negative thoughts, please call this 24x7 helpline at 022-27546669.